Home EV Charging Made Simple: SIENA 7.4kW Fast Charger

A charge point can only be added once in Monta. This means that the charge point can only belong to one Team at a time. If you want to share the access to the charge point, you can invite users as Team Members via Monta Charge or Monta Hub. In Monta Hub, you can also allocate specific charge points to Team Members, or create a Nested Team setup to share charge points with a whole Team. If you need to transfer the charge point to another user or to a different Team, here is how you can do this via Monta Charge or Monta Hub.

If you are not able to complete the integration process in Monta, we recommend the following steps:

• Repeat the Verification step of the integration process to attempt to connect to Monta.
• Check out the integration guide of the charge point to make sure it is configured correctly.
• Check out your local network settings. If the charge point is using a SIM card, please reach out to Monta Support to confirm that the SIM card is supported by Monta.
• Contact your installer or charge point manufacturer, who can help you with the network settings or charge point configuration.

If your charge point has disconnected from the internet, we recommend the following steps:

1. Physically reboot the charge point and wait 5 minutes.
2. Check out your local network settings.
3. Check out the integration guide of the charge point to make sure it is configured correctly.
4. Contact your service provider / installer / electrician for assistance.

Here is a detailed troubleshooting guide.

To integrate your charge point with Monta we recommend the following steps:

• Find your charge point in the list of integration guides to learn how you need to configure the charge point before you connect it to Monta.
• Add your charge point(s) to your account via Monta Charge or Monta Hub.
• Connect your charge points via Monta Charge or Monta Hub.